Frequently Asked Questions
Everything you need to know about shopping with Trit House
What are your shipping and delivery options?
We offer nationwide delivery across Australia. Shipping costs are calculated at checkout based on the size of your items and your location. For larger furniture pieces, we provide a premium white-glove delivery service which includes room placement and packaging removal.
What is your return policy for furniture?
We want you to love your space. If you change your mind, we offer a 14-day return period for most items in original condition and packaging. Please note that a restocking fee and return shipping costs may apply. Custom-made or 'made to order' items cannot be returned.
Do your products come with a warranty?
Yes, all Trit House products come with a standard 12-month manufacturer's warranty against structural defects. Many of our premium sofas and dining tables carry extended warranties for added peace of mind.
Can I see your products in person?
Absolutely. We have physical showrooms in Melbourne, Sydney, and Brisbane where you can experience the quality and comfort of our curated collections before making a purchase.
How do I care for my new furniture?
Each piece comes with specific care instructions. Generally, we recommend keeping furniture out of direct sunlight to prevent fading and using coasters or mats to protect surfaces. For fabric upholstery, professional cleaning is recommended every 6-12 months.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible 'buy now, pay later' options such as Afterpay and Zip Money for eligible purchases.